We are committed to your success. We pride ourselves on providing fast, high-quality support services.
For time sensitive or urgent issues, please call the 24/7 Technical Assistance Center (TAC) at (800) 272-8465.
Fujifilm’s comprehensive portfolio of Synapse® technologies provide image management, report generation, and image sharing for radiology and cardiology departments. The Synapse family of products includes:
We recognize that providing radiology information-management solutions to you means that we must also deliver superior service 24 hours a day, seven days a week.
We are committed to your success. We pride ourselves on providing fast, high-quality support services. Our continuous-improvement methodology strives to deliver ongoing return on investment in Fujifilm products and continually increase your confidence in us.
Learn more about our programs:
We invest in developing our technical skills so we can give you the highest-possible quality of service and support. Our support professionals are extensively trained in imaging workflows, Synapse applications, and technical disciplines and have earned many levels of technical certification to provide you with advanced expertise. Some of these certifications include VMWare Certified Professional, Oracle Certified Professional, and Microsoft Certified Systems Engineer. Our support management team has decades of experience supporting health information technology as well as professional certifications in project management and ITIL.
Fujifilm’s memberships in industry-leading services organizations help to ensure that we understand industry trends and your daily operational requirements. We maintain SCP certification, are members of IEEE, participate in TSIA workshops, and conduct continuous-improvement initiatives through customer-journey mapping and client-outreach programs. We continue to gauge our progress in sustaining excellence through third-party benchmarking organizations such as KLAS and MD Buyline.
We are proud to serve you.
Let us help you find the right product or service that will suit your needs.