Ultrasound Service and Support

Overview

Our commitment to you

We are your dedicated partner on this journey, committed to making your job easier. Our service plans are designed to keep your equipment running at peak performance, maximizing uptime and streamlining your workflow.
As a Fujifilm service contract holder, you gain access to exclusive benefits—including priority service, special discounts on labor, training, equipment parts, and more. Plus, contract customers receive upgrade offers unavailable to those without a service agreement.
We help you manage risk with flexible, multi-tiered service plans tailored to fit your budget and in-house capabilities, ensuring you get the support you need on your terms.

How can we help?

Ultrasound Support
  • Rapid Response Customer Support
  • Certified Field Service Engineers
  • Cybersecurity Solutions
  • Remote Support
Training
  • Onsite BIOMED Training for Unlimited Staff
  • Training Hosted at Fujifilm Ultrasound Headquarters in CT
Customized Plans
  • Designed for Your Needs
  • Comprehensive Probe Protection
  • Comprehensive Equipment Protection
Tech Sync
  • New System Purchase Includes Technology Upgrade for ALL Matching Consoles
Repair
  • Response Time
  • Labor Rate
  • Travel Rate
  • Factory Repair
Service Agreement
  • Comprehensive Probe Protection (CPP)
  • Full Service Agreement
  • Customer Support Agreement
  • PM Only Contract
Warranty Service
  • Available during this time 24 hours/day, 7 days/week at no charge.
  • Performed in our factory or at the customer’s site based on the nature of the repair and/or the type of device to be repaired.
  • Repair or replace any defective parts without charge if such defects occur during normal service use.