We are your partner for this journey, and we work hard to make your job easier. Our service plans help to keep your equipment functioning at peak performance, optimizing uptime and workflow. Fujifilm service contract holders receive special discounts on labor, training, equipment parts, and more. Our customers under contract receive upgrade offers not available to non-contract customers. We help you manage your risk by offering flexible, multitiered service plans to fit your budget and in-house capabilities.
Fujifilm maintains a support case management portal which allows customers to open and manage support cases. Customers can also obtain an overview of their installed products. The Community portal also provides access to helpful content such as knowledge base articles, Microsoft patching information, and user manuals. There is a simple registration process to obtain your username and secure password for accessing the Community portal website. For first-time access to the Community portal please contact the Technical Assistance Center.
After registration, you can access by clicking the button below.
As a Fujifilm customer you have two distinct advantages to help you sustain and even grow your level of expertise and success: industry-leading equipment, and industry-leading instruction. Our courses, in conjunction with our state-of-the-art radiography labs, provide you with the kind of hands-on, instructor-led training that will help you reduce downtime, maintain compliance, and support your facility’s goal to provide exceptional healthcare experiences. You also receive Continuing Education credits. Courses are offered at the Fujifilm office in Lexington, MA.
Technical documents can be found by clicking the button below. For a more comprehensive list, please log in to the Customer Support Portal.