TECHNICAL SUPPORT

Fujifilm Healthcare provides technical support through our highly trained and experienced service support team

    All requests for service support, including ordering replacement parts, on-site service, technical support, factory repair, technical training, and service agreement information, should be directed to Fujifilm Healthcare's National Service Department via our toll-free telephone number, 1-800-800-3106.

    RESPONSE TIME

    Fujifilm Healthcare will exercise extreme diligence to service its instrumentation within twenty-four (24) hours (8 business hours) of our customer's request for service. Telephone response is provided to our customers within one hour of their initial request for service.

    LABOR RATE

    Fujifilm Healthcare has one of the lowest labor rates in the industry. We have 2 rates for service, our normal rate is Monday-Friday, 8am-5pm and our after hours and weekend rate. Fujifilm Healthcare has a minimum charge of one-half hour.

    TRAVEL RATE

    Our travel rates are inclusive of expenses for services provided. We have 2 rates for service, our normal rate is Monday-Friday, 8am-5pm and our after hours and weekend rate. Fujifilm Healthcare has a minimum charge of one (1) hour round-trip travel based from our nearest service center.

    RETURN VISITS

    Travel charges for return service calls to the customer's site to replace parts previously diagnosed as being defective or because of intermittent problems, are not charged to the customer. The customer is charged for the initial service call and only for the additional parts and labor required to repair the instrumentation.

    FACTORY REPAIR

    Customers may elect to send their instrument or peripheral device to our Wallingford, CT factory for repair. Every effort will be made to return the instrument back to our customers within five (5) working days.

    LOANER CONSOLES

    Loaner consoles may be offered to our customers at a nominal fee while these units are in our factory for repair based on the nature and scheduling of the repair.

    REPAIR EXCHANGE PROGRAM

    Fujifilm Healthcare makes available factory re-manufactured assemblies, printed circuit boards, and probes for our parts exchange program. The savings in this program are significant and a ninety (90) day warranty is provided. New replacement parts are also available with a one-year warranty.